Webinar on

Improving Cost of Quality - CoQ


26th June 2024

11:00 am to 04:30 pm


Mr. Vivek Kumar

Visiting Faculty FMS, IIT Roorkee, Delhi, IMT

B.E. (Electrical Engineering) Roorkee University (now IIT - Roorkee)

M.B.A. (FMS) Delhi University


Globalization is ushering in competition basically on three parameters Quality, Cost and Timeliness. In some ways all three are related and require investment into the operations. Managements would like to find out the cost-benefit of this additional outlay. Conventionally, investments on the quality front and its direct returns were not qualifiable but methods for evaluating the ROI in a scientific manner are now available to the industry.

Philip B. Crosby in his book titled Quality is free introduced financial focus to investments in quality improvement. To evaluate the cost of quality, it is necessary that organizations have standard procedures and methods that are acceptable across the board. It is widely accepted that the cost of quality (CoQ) in Indian manufacturing industry is typically above 25 percent of turnover while it is substantially higher in case of service sector (in some cases even 40 percent of the turnover).

This programme has been designed to enable identify the quality costs in their operations, evaluate & quantity the same and then take appropriate measure to reduce them.


Provide an insight into the concept of Quality Cost

Appreciate importance of controlling Quality Cost

Develop Quality Cost estimation skills

Learn various tools used to control Quality Costs


Meaning of Quality Cost

Element of Quality Costs

Determination of each element of Quality Cost

Control of Quality Costs

Industry practices and experiences


Casa studies

Interactive exercises

Experience sharing

Conceptual presentation

Profile of Faculty

Mr. Vivek Kumar

Visiting Faculty FMS, IIT Roorkee, Delhi, IMT

B.E. (Electrical Engineering) Roorkee University (now IIT - Roorkee)

M.B.A. (FMS) Delhi University

Mr. Vivek Kumar has 16 years of corporate experience with Shrirams, Tatas and Polar groups and 8 years as a Management Consultant in the areas of quality, productivity and operations improvement. Lead Auditor for ISO 9001, ISO 14001, HACCP, ISO 22000, ISO/TS 16949, OHSAS 18000, ISO 55001 and SA 8000 standards. Corporate experience includes all aspects of factory operations including project planning, setting up of plant, product design and development, technology transfer, supplier development, purchase and contract negotiations, import substitution and indigenisation, project purchasing, imports, production planning, materials planning, plant layout, routing, productivity management, supply chain management, manpower handling etc.

Mr Vivek have been a visiting faculty to FMS Delhi University, IIT Roorkee, IIT Delhi, IMT Ghaziabad, Fore School of Management New Delhi, NHPTI Faridabad, Jamia Milia University, Jamia Hamdard University New Delhi, UPES Dehradun, IFIM Bengaluru and other leading institutions since 1981. He has travelled abroad extensively and has been trained in Japan, Sweden and France. He has taught subjects in the area of Operations Management since 1981 including Operations management, Project management, Quality management, Six Sigma, Technology management, Operations Strategy, Operations Research, Advanced Operations management, Supply Chain management, and Materials management besides holding various responsibilities related to academic administration (course development, faculty development and management, library activities, academic procurement, management of teaching and non-teaching staff, international affiliations, organising conferences and workshops, organising management and executive development programmes.

Mr Vivek has participated and presented papers in many national and international conferences


You should have good internet connection and good quality headphone/speaker set with Laptop / Desktop.

You should have notepad/pen to note down important points.

How To Register

Fee Structure: - Per participant

Rs. 4500/-

USD 81

18% GST is applicable

> Fees include certificate of participation & Course Material.

*Terms & Conditions apply


Best regards

For GFORD Institute of Management Pvt Ltd

Nitin Sharma

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