Webinars on

Selling Skills

Conflict Management

Supervisory Skills


31st May 2021

10:00 AM to 1.00 PM


31st May 2021

2:00 PM to 5.00 PM


31st May 2021

5:30 PM to 8.30 PM

      7 Essential Selling Skills

      Key Activities For Salespeople

Getting Organised

      Preparing A Sales Plan

The Most Important Skill In Selling

      Breaking Down Your Sales Target

How To Get Control Of Your Target

      Preparing Your Sales Pitch

How To Make A Pitch

      Sales Planning

Producing Your Personal Sales Plan

      Making Your Sales Pitch

Ideas For Putting Together A Great Presentation

      Cross Selling & Up Selling

Getting More Business From Customers

      Creating Rapport

How To Begin To Build A Relationship

      Closing The Sale

      Managing Salespeople In A Recession

Ten Tips For Sales Managers

      Causes of Conflict

Functional conflict

Dysfunctional conflict

      Types of Conflict




      Crosbys model

5 Stages of Conflict

      Thomas Kilmann model

5 Conflict Resolution Styles

      Effects of conflict in an Organisation

      Tips for Managing Conflict

      Conflict resolution is part of Emotional  Intelligence

      10 ways to manage employee conflict and improve office communication

      HEAT a technique to manage anger out of Conflict

Hear the person


Ask Question

Take Action

      Exercise / Assessment

Whats Your Conflict Management Style?

      Four main functions of supervision

      Knowledge for supervisors

      Doing Effective Supervision (How)

      How will I react?

Situation & appropriate behavior

      Making things happen:

The rules on delegation

      The four steps of delegation

      Tasks that shouldnt be delegated

      Common mistakes in delegation

      Supervisory roles

      The 10 Keys to Effective Supervision

      Values and Ethics

Mandated Actions

      Promote Well-Being

      Promote Safety and Trust

      Evaluating Performance

      Effective Feedback

      Making the Most of Meetings

      Common Meeting Problems

      Tools for Problem Solving

      Best Practices

Courses time structure:

Webinar Starts 10.00 am

You should have good internet connection and good quality headphone/speaker set with Laptop / Desktop. You should have notepad/pen to note down important points.

How To Register

Fee Structure :-

Per participant per session / Topics

Rs. 1000/-

18% GST is applicable

> Mode of Payment: NEFT /Paytm / Credit Card

> Fees include certificate of participation & Course Material.

*Terms & Conditions apply


Best regards

For GFORD Institute of Management Pvt Ltd

Rajat Gupta

Email: gfordseminars@outlook.com 

Mob. :9711114779 / 8929596899

For Query and nominations 9540012349 only Whatsapp


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