Webinars on

Conflict Management

Communication Skills


30th November 2020

11:00 am to 02.00 pm


30th November 2020

03:00 pm to 06.00 pm


Mr. Suresh Gopalaswamy

Visiting Faculty at IIM & Senior Advisor

Conflict and Communication an inevitable part of work life. Effective leaders ensure smooth functioning and unhindered organizational growth through conflict management skills. Participants will be equipped to handle resolve conflicts and Communication quickly and efficiently. Find workable solutions to team and organizational disputes. Design and manage the mediation process and facilitate negotiations to resolve workplace conflict. Advise others on the features and uses of other effective conflicts and Communication resolution techniques

Who should attend?

This is an advanced course designed for everyone across functions beyond who deal with several internal as well as external groups and need to influence outcomes. It covers both simple one on one deals as well as complex negotiation with multiple groups.

It helps identify the individual negotiating and influencing styles to help the individual to fine tune the style for best results.

Contents for

Conflict Management

Introduction and Icebreaker

Expectation Mapping

Context Setting for the Program

What is conflict Management

Five conflict management styles

The 4 types of conflict

5 Causes of conflict

Techniques and Best Practices

Mediation process

Mediation and Leadership

Difficult Conversations

Conflict Transformation

Contents for

Communication Skills


Key Communication Skills:

Listening Skills

Feedback Skill

Communicating to Influence

Persuading vs Influencing

Recognizing Communication Styles

Your communication Style?

Style Flexing

Body Language


Tying up Communication and Conflict resolution

Profile of Faculty

Mr. Suresh Gopalaswamy

Visiting Faculty at IIM & Senior Advisor

Experience of 20+ years in Behavioral and Functional Training, Profit Centre Operations and Sales & Distribution Management. Have facilitated and coached clients from wide range of industries. Retired from HUL as Senior Manager Channel Operations. Currently operating from Bangalore, Kolkata and Delhi.

Mr. Suresh is Guest Faculty at IIM-C for MDC programs for Senior management as well as ISS probationers

Mr. Gopalaswamy has Diplomas in Management, HR Management, Change management and a certification in Storytelling. Mr. Gopalaswamys area of expertise include Sales Management, selling techniques, Business Partner Management, Lead Management, Train the Trainer, Competency Mapping & Development, Business Story Telling, Change Management, Execution Skills among many others.

Mr. Gopalaswamy has a wide Industry/Functional Experience / exposure Sector exposure: Manufacturing, Heavy Engineering, Industrial Products, Automobile, Automobile Parts, Oil and Gas, PSUs, Energy, Electricity Supply, Infrastructure, Paints, Adhesives, FMCG, Consumer Durables, Hospitality, Health Care, Fashion, Music Sales, Appliances, Real Estate, Projects, Telecom, IT, Banking, Jewelry.

Courses time structure:

Session Starts  11:00am, 30mins Break Included


You should have good internet connection and good quality headphone/speaker set with Laptop / Desktop.

You should have notepad/pen to note down important points.

How to Register:

Fees: Per person per session

Rs. 4500 /-

USD $ 75

Fees: Per person both sessions

Rs. 9000 /-

USD $ 150

18 % GST is applicable

> Please write to gcmseminars@yahoo.com

> Call Mr. Rajeev Gupta- 9711114779 / 8929596899

For Whatsapp Query 09540012349

> Mode of Payment: NEFT /Paytm / Credit Card

> Cheque favouring GCM Worldwide payable at New Delhi.

> Fees include certificate of participation & Course Material.

*Terms & Conditions apply.

GCM Worldwide

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