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Interactive Webinar on Conflict Resolution And Management On 18th July 2024 02:00 pm to 05:00 pm |
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Introduction Learn effective conflict management techniques and resolution strategies to address confrontation in the workplace. This conflict resolution training course offers practical tips for managing conflict at work and introducing an effective conflict management strategy. The aim of conflict management training is to introduce practical conflict resolution techniques and strategies that managers and team leaders can effectively utilise when managing conflict in the workplace. It should build on previous training, skills and knowledge of effective performance management. Objectives By the end of this training course, the participants will have: Defined confrontation and their role in managing conflict in the workplace to ensure they maximise individual and team performance Identified their preferred style/s in influencing others and managing conflict and the additional strategies that they need to use to successfully resolve the conflict situation Demonstrated their skills in resolving conflict and confrontation Have identified a plan to apply and enhance their communication skills in the workplace to address existing conflicts. Agenda Ø Current strategies for handling conflict in the workplace Ø Defining confrontation Ø Identifying where you focus your attention and energy Ø Role of managing conflict in the workplace Ø Current conflict resolution strategies Ø Conflict styles Ø Thomas Kilmann Conflict Mode Instrument Ø Recognising different styles of conflict Ø Recognising your own preferred way of dealing with conflict Ø Identifying the impact of different conflict styles Ø Process for managing conflict Ø Crosby’s conflict process Ø Reviewing different stages of the conflict process Ø Recognising contributions and potential conflict management strategies to change outcome Ø Influencing and assertiveness styles Ø The wheel of influencing Ø Non verbal elements of influencing Ø Stating wants Ø Using consequences Ø Suggesting and proposing ideas Ø Giving feedback Ø Adapting to the situation with integrity Ø Conflict resolution activities Ø Testing out the use of current and new confrontation management strategies Ø Action planning and reflection Ø Review of learning and action planning, course feedback |
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Pre-requisites You should have good internet connection and good quality headphone/speaker set with Laptop / Desktop. You should have notepad/pen to note down important points. |
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How to Register:
18% GST is applicable > Mode of Payment: NEFT /Paytm / Credit Card/ GPAY > Fees include certificate of participation & Course Material. *Terms & Conditions apply Best regards For GFORD Institute of Management Pvt Ltd Piyush Verma For Booking seats Email us : gfordseminar@outlook.com Mob. : 9711114779 / 9315556407 For Query and nominations – 9560940218 only Whatsapp For unsubscribe from the mailing list, please mail us on deletemailgford@gmail.com |