Interactive Webinar on

Exceptional Customer Service


24th January 2022

10:30 AM to 05.00 PM


The most important person in any business is the customer. Customer is not dependant on any organisation but the survival any organisation is dependent on the Customer. Gaining a customer may take days or weeks or even months but we may lose the Customer in shortest time due to lack of effective customer service and inefficient complaint handling.

The satisfied customer is your company’s spokesperson in the market. On the other hand a dis-satisfied customer creates “negative referrals” which results in negative brand image. Against this backdrop, it is important to address customer complaints effectively as it increases the chance of the customer retention & customer loyalty.

Objectives of the training programme: -

To learn how customer satisfaction is raison d'être of our business

To learn why customers are satisfied and customers are dissatisfied

To learn how to elevate services from satisfaction level to delight level

To learn what measurements are necessary to track the customer satisfaction

Unique Programme Takeaway: -

Participants would be sensitized on calculation of the cost of the loss of customer or overall customer attrition.

Training Methodology: -

All the adult learning tools will be used in the training. It will have games, exercises, role plays etc

A combination of videos, slides, group discussions, brainstorming, and case study examples will be used within each module.

Each module is designed to encourage active participation from each group member.

Learning Implementation Plan (LIP) and Post-Training Evaluation: -

At the end of the training session, a Learning Implementation Plan (LIP) or Action Planning would be obtained from each participant and handed over to the HR/ Training Department.



Benefits of Learning

Module Speciality

Ø The 6 things that are essential for the customer service

Ø Questions that test Culture of Customer Orientation in your company

Ø Impact of Customer Service on your business

Ø Cost of Lost Customer

Customers are our raison d'être.  But the concept remains limited to the top level and at lower levels of hierarchy, routine chores are dismissed as their job and staffs are impervious to the implications of their actions


Group Exercises,

Case Studies

Ø What is Customers Value Model (CVM)

Ø Effective Mechanism for Tracking Complaints

Ø How to handle irate customers

Better Customer Service is outcome of multiple factors. Unless these factors are imbibed into the minds of the participants, the training on customer service is always incomplete.

You should have good internet connection and good quality headphone/speaker set with Laptop / Desktop. You should have notepad/pen to note down important points.

How To Register

Fee Structure :- Per participants

Rs. 4500/-

USD 91

18% GST is applicable

> Mode of Payment: NEFT /Paytm / Credit Card/ GPAY

> Fees include certificate of participation & Course Material.

*Terms & Conditions apply


Best regards

For GFORD Institute of Management Pvt Ltd

Piyush Verma


Mob. :9711114779 / 9315556407

For Query and nominations – 9540012349 only Whatsapp


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