Interactive Webinar on
Exceptional Customer Service
24th January 2022
10:30 AM to 05.00 PM
The most important person in any business is the customer. Customer is not dependant on any organisation but the survival any organisation is dependent on the Customer. Gaining a customer may take days or weeks or even months but we may lose the Customer in shortest time due to lack of effective customer service and inefficient complaint handling.
The satisfied customer is your company’s spokesperson in the market. On the other hand a dis-satisfied customer creates “negative referrals” which results in negative brand image. Against this backdrop, it is important to address customer complaints effectively as it increases the chance of the customer retention & customer loyalty.
Objectives of the training programme: -
To learn how customer satisfaction is raison d'être of our business
To learn why customers are satisfied and customers are dissatisfied
To learn how to elevate services from satisfaction level to delight level
To learn what measurements are necessary to track the customer satisfaction
Unique Programme Takeaway: -
Participants would be sensitized on calculation of the cost of the loss of customer or overall customer attrition.
Training Methodology: -
All the adult learning tools will be used in the training. It will have games, exercises, role plays etc
A combination of videos, slides, group discussions, brainstorming, and case study examples will be used within each module.
Each module is designed to encourage active participation from each group member.
Learning Implementation Plan (LIP) and Post-Training Evaluation: -
At the end of the training session, a Learning Implementation Plan (LIP) or Action Planning would be obtained from each participant and handed over to the HR/ Training Department.
How To Register
18% GST is applicable
> Mode of Payment: NEFT /Paytm / Credit Card/ GPAY
> Fees include certificate of participation & Course Material.
*Terms & Conditions apply
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