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Webinar on Behavioral Skills and Etiquette On 2nd February 2024 02:00 PM to 05:00 PM |
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Objectives Develop essential behavioral skills for professionals Enhance interpersonal skills to build strong client relationships Cultivate professional etiquette, including dining etiquette. AGENDA Ø Importance of Behavioral Skills ü Understanding the impact of behavioral skills on success ü Key behavioral skills ü Benefits of cultivating good behavior in the profession Ø Effective Communication Skills ü Verbal and non-verbal communication skills ü Active listening techniques ü Strategies for clear and persuasive communication Ø Building Rapport and Trust ü Techniques for building rapport with clients ü Building trust and credibility through behavior ü Understanding and adapting to different communication styles Ø Professional Etiquette ü Key elements of professional etiquette ü Dress code and personal grooming ü Office etiquette and business etiquette best practices Ø Dining Etiquette ü Overview of dining etiquette for business settings ü Proper table manners and dining etiquette dos and don'ts ü Handling different dining scenarios with clients Ø Role-Play Activities ü Interactive role-play exercises to practice behavioral skills, communication, and dining etiquette ü Feedback and discussion on successful approaches and areas for improvement Ø Handling Challenging Situations ü Strategies for dealing with difficult clients or situations ü Conflict resolution skills ü Maintaining composure under pressure |
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Pre-requisites |
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How To Register
18% GST is applicable > Mode of Payment: NEFT /Paytm / Credit Card / Gpay > Fees include certificate of participation & Course Material. *Terms & Conditions apply
Best regards For GFORD Institute of Management Pvt Ltd Piyush Verma For Booking seats Email us: gfordseminar@outlook.com Mob. : 9711114779 / 9315556407 For Query and nominations – 9560940218 only Whatsapp
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